Lucidya - CXM Unmatched Arabic Analysis

An Arabic focused social media analytics and crisis management tool

A tool for social media analytics powered by artificial intelligence and big data solutions. Globally trusted by brands and companies across the world, is an Arabic focused social media analytics and crisis management tool.

What is Lucidya?

AI-powered Customer Experience Management platform

AI-powered Customer Experience Management platform

We empower businesses to understand and better serve their customers using industry-leading AI built for the Arab world
Monitor Critical Customer Conversations

Monitor Critical Customer Conversations

Listen to what your customers are saying no matter where they are. Lucidya’s analytics engine transforms conversations into actionable information to empower decision-making and grow your brand. Never miss a conversation with Lucidya’s advanced text analysis feature, including support for various Arabic dialects.
Know How Your Customers Feel

Know How Your Customers Feel

Are your customers happy? Is there something wrong with your product? Are your competitors doing better? Answer these questions and find out how your customers really feel about your brand with Lucidya’s sentiment analysis tool.
Make Influencer Marketing Easy

Make Influencer Marketing Easy

Work with the right influencers who connect deeply with your customers. Skip the tedious part of finding relevant personalities with Lucidya’s influencer discovery and analysis tool. Benchmark every aspect of your influencer marketing campaigns to boost performance and efficiency.
Generate Sales Opportunities

Generate Sales Opportunities

Discover golden opportunities from social media prospects. Find leads who are searching for a solution like yours and attract customers from rival brands. Generate high-value clients through engaging with customers with Lucidya’s social listening tool.

AI - Powered Customer
Experience Management Platform

AI - Powered Customer <br>Experience Management Platform

Our CX Suite of Products

One CXM Platform with different products to help you uplift your
CX in one place.

Social Listening
Listen to all public posts and media articles whether related to your brand, competitor, or industry.
Channel Analytics
Integrate all your customer-facing channels to collect every single interaction for in-depth analysis.
Automate measuring the voice of the customer (VoC) and optimize your CX with customer survey software built for enterprises.

Omni-channel Solution

Listen to all your customers interaction from different channels

Omni-channel Solution
  • Social Media
  • CRM
  • Ratings
  • In store
  • Calls & Chat
  • Surveys
  • Web & Mobile
  • Emails

Why Lucidya?


Lucidya Monitors conversations from over 200 million websites, blogs, and forums to give your brand the insights it needs to make smarter decisions. Combine with Lucidya’s advanced filtering features and your brand will never miss important customer conversations again.

Advanced Arabic
Text Analysis

Lucidya world-class text analysis engine monitors and analyzes conversations in English and all Arabic dialects, be it Najdi, Hijazi, Khaliji, Egyptian, Levantine or any other dialect. Your brand can understand customers better and create effective, targeted campaigns to zone in on customers with different dialects.

Complete Social
Media Data

Collect and analyze customer data from every social media platform. With native support for major social media channels, your brand can generate valuable insights to execute successful social media campaigns consistently.

More than only Sentiment Analysis

Dialect Detection
Personality Analysis
Interest Analysis
Sentiment Analysis
Spam Detection
Gender Inference
Twet/Post Domain Inference
Account type Inference
Anonymous Accounts Detection
Topics Discovery & Clustering

Features of Lucidya

Brand Reputation Auditing Brand Reputation Auditing

Never miss an important conversation about your brand again.

Social Media Lead Generation Social Media Lead Generation

Generate more leads from social media with impressive conversion rates.

Influencer Marketing Influencer Marketing

Connect with top influencers who your customers love.

Campaign Measurement Campaign Measurement

Measure your marketing campaigns with unparalleled precision.

Customer Care Customer Care

Take your customer satisfaction performance to the next level.

Content Strategy Content Strategy

Deliver top-notch content that generates traffic and sales.

Competitor Insights Competitor Insights

Stay ahead of the competition—all the time.

Crisis Management Crisis Management

Detect and fix problems before they become a pain.

Market Research Market Research

Gain access to never-before- seen social media insights for your brand.