Chatbots and live chat for eCommerce & Retail

The Big Idea

Are you aware that by 2023, 70% of all chatbots accessed will be retail-based? And, annual eCommerce chatbot transactions will reach $112 billion. And here is why chatbot for eCommerce plays a crucial role.

Conversations are important in commerce, from enquiring about the products to the final payment. Conversational eCommerce brings together AI and live chat to give a superior shopping experience for customers. The 24*7 customer service helps with product research and recommendations to payments. Beyond customer engagement, it helps in vendor management as well. Key conversation commerce services include:

• Lead Generation & Nurturing
• Product Search Guidance
• Order Tracking Support
• Conversational Commerce