Lucidya - CXM Unmatched Arabic Analysis
An Arabic focused social media analytics and crisis management tool
A tool for social media analytics powered by artificial intelligence and big data solutions. Globally trusted by brands and companies across the world, is an Arabic focused social media analytics and crisis management tool.
What is Lucidya?
AI-powered Customer Experience Management platform
Monitor Critical Customer Conversations
Know How Your Customers Feel
Make Influencer Marketing Easy
Generate Sales Opportunities
AI - Powered Customer
Experience Management Platform
Our CX Suite of Products
One CXM Platform with different products to help you uplift your
CX in one place.
Social Listening
Listen to all public posts and media articles whether related to your brand, competitor, or industry.Channel Analytics
Integrate all your customer-facing channels to collect every single interaction for in-depth analysis.Surveys
Automate measuring the voice of the customer (VoC) and optimize your CX with customer survey software built for enterprises.Omni-channel Solution
Listen to all your customers interaction from different channels
- Social Media
- CRM
- Ratings
- In store
- Calls & Chat
- Surveys
- Web & Mobile
- Emails
Why Lucidya?
In-Depth
Monitoring
Lucidya Monitors conversations from over 200 million websites, blogs, and forums to give your brand the insights it needs to make smarter decisions. Combine with Lucidya’s advanced filtering features and your brand will never miss important customer conversations again.
Advanced Arabic
Text Analysis
Lucidya world-class text analysis engine monitors and analyzes conversations in English and all Arabic dialects, be it Najdi, Hijazi, Khaliji, Egyptian, Levantine or any other dialect. Your brand can understand customers better and create effective, targeted campaigns to zone in on customers with different dialects.
Complete Social
Media Data
Collect and analyze customer data from every social media platform. With native support for major social media channels, your brand can generate valuable insights to execute successful social media campaigns consistently.
More than only Sentiment Analysis
Dialect Detection
Personality Analysis
Interest Analysis
Sentiment Analysis
Spam Detection
Gender Inference
Twet/Post Domain Inference
Account type Inference
Anonymous Accounts Detection Topics Discovery & ClusteringFeatures of Lucidya
Brand Reputation AuditingNever miss an important conversation about your brand again.
Social Media Lead Generation Generate more leads from social media with impressive conversion rates.
Influencer MarketingConnect with top influencers who your customers love.
Campaign MeasurementMeasure your marketing campaigns with unparalleled precision.
Customer CareTake your customer satisfaction performance to the next level.
Content StrategyDeliver top-notch content that generates traffic and sales.
Competitor InsightsStay ahead of the competition—all the time.
Crisis ManagementDetect and fix problems before they become a pain.
Market ResearchGain access to never-before- seen social media insights for your brand.
Functionalities
- Instant Alerts
Get notified whenever a potential issue arises with our real-time crisis detection tool. - Spike Detection
Detect unusual traffic spikes in real-time to facilitate instant crisis response. - Trending Hashtags
Stop missing out on what your customers are talking about—both good and bad—by keeping up to date on trending hashtags. - Live Dashboard
View all vital social media statistics about your brand in an integrated and interactive live dashboard.
- Content Engagement Analysis
Dive deep into how your target audience and customers are reacting to your content across different timelines. - Top Content
Find out which content performs best to maximize the efficiency of your marketing budget. - Sentiment Analysis
Are your customers happy with your customer care team? Are they concerned? Find out how your business is performing support-wise with our sentiment analysis feature. - Tweet Volume Analysis
Find out how often people are tweeting about your brand over a period of time.
- Instant Reports
Get up to date with the latest events and activities among your customers so you can respond instantly. Never miss potential PR opportunities and disasters again with real-time notifications sent straight to you when they happen. - Advanced Filters
Choose the metric, type, and threshold for what you want to monitor. Make smarter business decisions by filtering unnecessary data and filling your inbox with insightful information. - Real-time Influencer Alerts
Get notified whenever a relevant influencer posts something to keep up with your target audience’s reactions.
- Share Of Voice Benchmarking
Benchmark your performance against competitors and identify your brand’s social media share in the industry. - Sentiment Analysis
Compare the market sentiment of your brand and rivaling organizations in one user-intuitive, integrated view. - Customer Care
Analyze the performance of your support team in catering to customer queries
across every social media platform. - Audience Insights
Uncover insights on what your customers truly care about to take your brand’s messaging strategy up a notch. - Competitor Account Analysis
Measure your competitors’ performance to discover underserved areas your brand can take advantage of.